frontend-app/uni_modules/hashmall-customer-service/js_sdk/api.js

import request from '@/utils/request.js'
import { BASE_URL, KEFU_BASE_URL, Authorization } from '@/utils/config.js'
import { getStorageFun, TOKEN_NAME } from '@/utils/auth.js'

export const CONTENT_TYPE = Object.freeze({
  TEXT: 1,
  IMAGE: 2,
  FILE: 3,
  AUDIO: 4,
  PRODUCT: 10,
  ORDER: 11,
  QUOTE: 12,
  RECALLED: 99
})

function kefuRequest({ url, method = 'GET', data = {} }) {
  const token = getStorageFun(TOKEN_NAME)
  return new Promise((resolve, reject) => {
    uni.request({
      url: `${KEFU_BASE_URL}${url}`,
      method,
      data,
      header: {
        Authorization,
        'HSM-AUTH': token || '',
        'content-type': 'application/json'
      },
      success: response => {
        const body = response.data || {}
        if (response.statusCode >= 200 && response.statusCode < 300 && body.bizcode === 100) {
          resolve(body)
          return
        }
        const error = new Error(body.msg || `客服接口请求失败（${response.statusCode}）`)
        error.statusCode = response.statusCode
        error.response = body
        reject(error)
      },
      fail: error => reject(new Error(error.errMsg || '客服接口连接失败'))
    })
  })
}

export function getCurrentMember() {
  return request({ url: '/user/getUserInfo', method: 'get', isShowLoading: false }).then(result => result.data)
}

export function getMessages({ userId, conversationId, page = 1, pageSize = 20 }) {
  const data = conversationId ? { userId, conversationId, page, pageSize } : { userId, page, pageSize }
  return kefuRequest({
    url: '/kefu/user/messages',
    method: 'get',
    data: data
  }).then(result => result.data || {})
}

export function sendMessage(data) {
  return kefuRequest({
    url: '/kefu/user/send',
    method: 'post',
    data
  }).then(result => result.data)
}

export function transferToHuman({ userId, conversationId, reason = '用户点击转人工' }) {
  return kefuRequest({
    url: '/kefu/user/transfer-human',
    method: 'post',
    data: { userId, conversationId, reason }
  }).then(result => result.data)
}

export function recallMessage({ userId, messageId }) {
  const data = { userId, messageId }
  return kefuRequest({
    url: '/kefu/user/message/recall',
    method: 'post',
    data
  }).catch(error => {
    if (!error || error.statusCode !== 404) throw error
    return kefuRequest({ url: '/kefu/user/recall', method: 'post', data })
  })
    .then(result => result.data)
}

export function deleteMessageForMember({ userId, messageId }) {
  return kefuRequest({
    url: '/kefu/user/message/delete',
    method: 'post',
    data: { userId, messageId }
  }).then(result => result.data)
}

export function transcribeMessage({ userId, messageId }) {
  return kefuRequest({
    url: '/kefu/user/message/transcribe',
    method: 'post',
    data: { userId, messageId }
  }).then(result => result.data)
}

export function getUnreadCount(userId) {
  return kefuRequest({
    url: '/kefu/user/unread-count',
    method: 'get',
    data: { userId }
  }).then(result => Number(result.data || 0))
}

export function markMemberMessagesRead({ userId, conversationId }) {
  return kefuRequest({
    url: '/kefu/user/read',
    method: 'post',
    data: { userId, conversationId }
  }).then(result => result.data)
}

export function getBrowseHistory({ userId, page = 1, pageSize = 10 }) {
  return kefuRequest({
    url: '/kefu/user/browse-history',
    method: 'get',
    data: { userId, page, pageSize }
  }).then(result => result.data)
}

export function getOrders({ userId, page = 1, pageSize = 10 }) {
  return kefuRequest({
    url: '/kefu/user/orders',
    method: 'get',
    data: { userId, page, pageSize }
  }).then(result => result.data)
}

export function uploadMessageImage(filePath) {
  const token = getStorageFun(TOKEN_NAME)
  return new Promise((resolve, reject) => {
    uni.uploadFile({
      url: `${BASE_URL}/common/upload/image`,
      filePath,
      name: 'file',
      formData: { type: 'COMMON' },
      header: {
        Authorization,
        'HSM-AUTH': token || ''
      },
      success: response => {
        try {
          const body = typeof response.data === 'string' ? JSON.parse(response.data) : response.data
          if (!body || body.bizcode !== 100) throw new Error((body && body.msg) || '图片上传失败')
          const data = body.data || {}
          const url = data.accessUrl || data.dbUrl || data.url || data.fileUrl || data.path
          if (!url) throw new Error('图片上传后未返回访问地址')
          resolve(url)
        } catch (error) {
          reject(error)
        }
      },
      fail: error => reject(new Error(error.errMsg || '图片上传失败'))
    })
  })
}

function resolveUploadResult(response, fallbackMessage) {
  const body = typeof response.data === 'string' ? JSON.parse(response.data) : response.data
  if (!body || body.bizcode !== 100) throw new Error((body && body.msg) || fallbackMessage)
  const data = body.data || {}
  const url = data.accessUrl || data.dbUrl || data.url || data.fileUrl || data.path
  if (!url) throw new Error('上传成功但未返回访问地址')
  return url
}

export function uploadMessageAsset(source, kind = 'file') {
  const token = getStorageFun(TOKEN_NAME)
  const endpoints = [...new Set([
    `${String(KEFU_BASE_URL).replace(/\/$/, '')}/kefu/user/upload/${kind}`,
    `${String(BASE_URL).replace(/\/$/, '')}/common/upload/${kind}`
  ])]
  // #ifdef H5
  if (typeof Blob !== 'undefined' && source instanceof Blob) {
    const formData = new FormData()
    formData.append('file', source, source.name || `${kind}-${Date.now()}`)
    return (async () => {
      let lastError = null
      for (const endpoint of endpoints) {
        const response = await fetch(endpoint, {
          method: 'POST',
          headers: { Authorization, 'HSM-AUTH': token || '' },
          body: formData
        })
        if (response.status === 404) {
          lastError = new Error(`${kind === 'audio' ? '语音' : '文件'}上传接口不存在`)
          continue
        }
        return resolveUploadResult({ data: await response.text() }, `${kind === 'audio' ? '语音' : '文件'}上传失败`)
      }
      throw lastError || new Error(`${kind === 'audio' ? '语音' : '文件'}上传失败`)
    })()
  }
  // #endif
  const filePath = typeof source === 'string' ? source : (source.tempFilePath || source.path)
  return new Promise((resolve, reject) => {
    const uploadAt = index => {
      uni.uploadFile({
        url: endpoints[index],
        filePath,
        name: 'file',
        header: { Authorization, 'HSM-AUTH': token || '' },
        success: response => {
          if (Number(response.statusCode) === 404 && index + 1 < endpoints.length) {
            uploadAt(index + 1)
            return
          }
          try { resolve(resolveUploadResult(response, `${kind === 'audio' ? '语音' : '文件'}上传失败`)) } catch (error) { reject(error) }
        },
        fail: error => reject(new Error(error.errMsg || `${kind === 'audio' ? '语音' : '文件'}上传失败`))
      })
    }
    uploadAt(0)
  })
}

export const uploadMessageFile = source => uploadMessageAsset(source, 'file')
export const uploadMessageAudio = source => uploadMessageAsset(source, 'audio')